Deployment
Praxnote ships in two operating modes. Both are managed by us. What changes is which cloud account the data lives in, and how the seats are priced. Pick the shape that fits your compliance, residency, and risk posture.
Multi-tenant SaaS on Praxnote-operated infrastructure. The default for solo clinicians and group practices that want Praxnote to handle every operational detail.
Single-tenant Praxnote, deployed and operated by us, running inside your AWS account. Your data never crosses our boundary. We carry the ops burden; you keep the keys. Currently in early access — talk to us about a pilot.
Feature parity
The only meaningful differences are where data lives, how the AI provider relationship is structured, and how onboarding works. Everything else is identical.
| Capability | Praxnote Cloud | Praxnote Dedicated |
|---|---|---|
| AI-drafted session notes, treatment plans, letters | ✓ Included | ✓ Included |
| Editable skills, version-tracked per draft | ✓ Included | ✓ Included |
| Supervision queue with keyboard-first triage | ✓ Included | ✓ Included |
| Scheduling, intakes, consents, client portal | ✓ Included | ✓ Included |
| Cash-pay billing, Stripe, superbills | ✓ Included | ✓ Included |
| Audit log, BAA, encryption at rest | ✓ Included | ✓ Included |
| Self-serve trial | • Coming soon | • Paid pilot instead |
| Praxnote operates the infrastructure | ✓ Included | ✓ Included |
| Data lives in Praxnote's cloud accounts | ✓ Included | — Not applicable |
| Data lives in your cloud account | — Not applicable | ✓ Included |
| Bring your own Anthropic API key | — Not applicable | ✓ Included |
| Bring your own model endpoint | — Not applicable | • Roadmap |
| Cloud region | • US (default) | • Any AWS region you choose |
| Update cadence | • Continuous | • Scheduled, customer-approved |
| SLA | • Best-effort today; contracted SLA on Enterprise (roadmap) | • Contracted per agreement |
Dedicated pilot pathway
Dedicated doesn't use the self-serve trial. Instead, a Dedicated engagement starts with a paid pilot: a scoped, time-boxed, fully functional Praxnote tenant inside your cloud, with a documented teardown path if it isn't a fit.
One site or one team. 30, 60, or 90 days. We agree the success criteria up front in writing.
We provision Praxnote inside your AWS account using a documented runbook. Customer-granted IAM, no standing access to PHI. (GCP / Azure on the roadmap.)
Continue on an annual contract, or tear down. Either way you keep your data, exported in standard formats. No exit penalty.
Which mode fits
Frequently asked
You do. Praxnote Dedicated runs inside your AWS account — your account, your bill, your reserved instances. Our Dedicated fee covers deployment, updates, monitoring, support, and the engineering work to keep your tenant on the same release cadence as Cloud. It does not cover your underlying cloud infrastructure.
Yes. We've designed the data model so a Cloud tenant can be migrated to a Dedicated deployment without rebuilding charts, notes, or audit history. It is a planned engagement, not a button — but it doesn't require throwing anything away.
Operational telemetry only: error rates, latency, version, uptime, AI usage volume (counts, not content). PHI never crosses the boundary. The cross-boundary telemetry schema is documented on the security page and is auditable by you on demand.
Praxnote pushes updates on a scheduled, customer-approved cadence. New features ship to Cloud first; Dedicated tenants typically follow within a release window we agree to in the contract. Security patches are out-of-band and applied as soon as you approve.
Because deploying Praxnote into your cloud is real engineering work — provisioning, IAM setup, integration testing, training. A free trial doesn't reflect that effort honestly, and a free pilot would set the wrong expectations for either side. A paid pilot is short, scoped, and lets both of us decide whether the long-term contract makes sense.
No. Praxnote is a proprietary product and we operate every deployment ourselves. Dedicated is "your cloud, our hands" — not "your cloud, your hands." If you need fully self-operated software, Praxnote is the wrong choice.
Pick a door
Cloud is in early access — we onboard new practices personally. Dedicated pilots start with a 30-minute scoping call so we can size the deployment for your environment.