Is sign-up self-serve?
Not yet — we're in early access and onboard each practice personally so we can hand-hold
the first day. Self-serve sign-up is coming. In the meantime, request access
and we'll set you up on a screen-share.
What's the difference between Group and Enterprise?
Group is for 5–24 clinicians, with the standard Cloud feature set. Enterprise starts
at 25 clinicians or earlier if you need custom AI draft pools, larger audit exports,
concierge onboarding, or in-country Canadian residency. Pricing on Enterprise is quoted
because the right number depends on which of those you need.
What is Praxnote Dedicated, and when is it the right choice?
Dedicated is Praxnote deployed and operated by us, but inside your AWS account.
Your data never leaves your boundary. It's the right choice when your
compliance or risk posture requires that PHI stay in infrastructure you own.
GCP and Azure are on the roadmap. Compare Cloud and Dedicated.
How is AI use counted?
By the number of drafts the AI helps you produce: session notes, treatment plans,
letters, and assessment scoring. We track it at the practice level, so individual
clinicians don't see day-to-day caps. Anything past the monthly limit is billed at
our cost from the AI provider — no markup.
Does "active clinician" mean what I think it means?
Yes. If a clinician is on leave — parental, medical, sabbatical, between cohorts — you mark
the seat inactive and we don't bill for it. When they come back, you reactivate. No proration
games, no minimum durations.
What happens if I cancel?
You export everything: clients, notes, treatment plans, and billing history, in
standard formats you can take elsewhere. We hold encrypted backups for the six
years HIPAA requires, then we redact them. No lock-in. No exit penalty.
Do you offer nonprofit, training-program, or community-clinic pricing?
Yes. Get in touch with details about
your program and we'll structure something that fits.
Do you sign a Business Associate Agreement?
Yes. A BAA is included on every paid plan and during the trial.
Request one here.